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Need instant plant advice? Meet Ivy, our Virtual Gardening Assistant! Get immediate help with plant care, growing tips, and plant recommendations on our Plants FAQs page.

For order, delivery, or account issues, please use the contact form below.

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Experiencing a plant issue? Let's troubleshoot together! Many common concerns can be addressed quickly by checking our Plants FAQs and our Guide to Pot Sizes.

If you haven’t found the answer you’re looking for, contact our friendly team using our Contact Us form and they will respond within two working days.

Please include all relevant information including order number and, if contacting about plant quality, pictures of the plants so we can sort the issue quickly.

Please note, we can’t amend an order once it has been processed.

Alternatively, please call 01344 578 000, available 9am - 5pm, Monday to Friday (except bank holidays).

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