How to contact us

Order line

If you are new to the internet or would just like to place your order over the phone, call on 01344 578 111. Lines are open from 7am to 10pm, 7 days a week.

How's your order doing?

If you're having difficulty ordering or you want to check up how your order is doing, you can e-mail us at [email protected]. If it's about an existing order, make sure you mention the order number on the top right hand side of the confirmation we sent you because that makes it a whole lot easier for us to give you the full low-down.

Garden troubles?

If you’re having problems in the garden have a look at our problem solving section. Here you will either find the information you seek or be able to contact our plant doctors. Email them with your problem and they will get back with a diagnosis within a couple of days.

Comments and criticism

Opinions matter to us, particularly yours. So if you think we can do something better or you have an idea that you think will help improve our offering, let me know on [email protected]

Change your e-mail address or password

If you have changed your e-mail address, or want to change your password, then write to us at [email protected] Please include some details of a previous order and tell us what you want your new password to be.

Supplier Line

For Suppliers only to let us know about new products, please drop us an email.

(Please note: for all other enquiries please contact [email protected])

General queries

If your problem doesn't fall into these categories, then contact us on our general query address on [email protected]. You can also call our customer services team on

01344 578 000 9am-5pm Monday to Friday.


If the website's not available and you can't get to a phone, you can still get in touch with us by letter, address it to limited, Nursery Court, London Road, Windlesham, Surrey GU20 6LQ. (Reg. No. 3863497)

Join our affiliate programme

If you have a web site and would like to earn money, why not become one of our affiliate partners. Every time a customer from your site buys from, we will pay you a share of our proceeds. To register, contact [email protected] for further information.

Press enquiries

Please see our latest press coverage here.

All media enquiries should be emailed through to: [email protected]