How can we help?

Where’s my order?

If you want to track the status of your order, please check your My Account area. Or you can email us at Please ensure that you mention your order number, which you will find at the top right hand side of the confirmation we sent you.

Ordering by phone

Due to the unfolding situation with Coronavirus, our order line is temporarily closed but you can still shop with us online.

Comments and criticism

Your opinion matters to us. So if you think we can do something better or you have an idea that you think will help improve our offering, let us know by emailing

General queries

For all other queries, please email

If your query is urgent, please call us on 01344 578 000. Lines are open from 9am to 5pm, Monday - Friday (except bank holidays).

Join our affiliate programme

Visit our affiliate page for further information.

Press enquiries

Please see our latest press coverage here.

All media enquiries should be emailed through to:

Head office address limited,
Nursery Court,
London Road,
GU20 6LQ,
(Reg. No. 3863497)