5 year plant guarantee

We grow our fully hardy plants outdoors through the year which makes them very tough. This makes us so confident about them that we offer a 5 year guarantee on most plants that we classify as fully hardy.

Just look out for our 5 year guarantee stamp on plant descriptions for those that are covered.

Here's how it works:

1. Take a photo of the plant that hasn't survived - this helps us to record any problems with plant quality

2. Send the photo, along with a description of the problem and your order reference number to customerservices@crocus.co.uk

3. Our plant experts will review the photo to assess the issue

4. We will refund you for the plant

Terms & conditions

- We won't replace or refund a plant if we think that a plant has died due to lack of watering or proper horticultural care (left out in the sun for 2 weeks before it is planted, for example), or if the plant has been infected by an airborne pest or disease contracted from your garden or your neighbours'

- Gift vouchers and delivery charges are non-refundable

- Excludes all house plants, bulbs, vegetables and seeds as well as all plants that are known to be short lived.

- All plants included in the guarantee are labelled with our 5 year guarantee stamp

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