Here's a list of our frequently asked questions including deliveries, discounts, gift vouchers and more.
Please click here for the latest information on COVID-19.
Sorry, we don’t currently deliver outside of Great Britain. Click here to see further delivery information.
All items on your order will be sent out to you as a single delivery within the longest leadtime.
The exceptions to this are bulbs and items that are shipped directly from our trusted suppliers.
Our drivers are unable to call you before delivery.
Sorry, we currently don’t offer a scheduled delivery service.
We’ve updated our processes so that we can deliver bulbs to you as quickly as possible. Rest assured that we have the remainder of your order and will be sending this out to you within the longest lead time on your confirmation email.
We will only charge you for P&P once and we'll keep you updated on the progress using a separate dispatch email so you'll know what to expect when.
Please select the option of 2+1 free which will automatically add the offer to your order. If you select the individual item multiple times, the discount won’t be applied.
If you have any concerns please email us on customerservices@crocus.co.uk
No, only one discount code can be applied per order.
If you’re unhappy with the quality of any of the items you’ve received, please email your concerns to customerservices@crocus.co.uk along with supporting photos and we’ll get back to you.
We accept Crocus gift vouchers only. You can purchase Crocus gift vouchers online or over the phone, which are emailed directly to the recipient of your choice on a chosen date.
We can only accept one Crocus gift voucher per order. If you have multiple gift vouchers please email customerservices@crocus.co.uk quoting your unique gift voucher numbers and we will be happy to merge them into one.
We’re a fully working nursery so due to health and safety concerns it isn’t possible to visit us.
We receive hundreds of letters and emails with regards to supporting various charities and fundraising activities, making it very hard for us to decide which charities and organisations to support. Therefore, the Crocus directors feel the only way to be fair is to support our own chosen charity and are therefore unable to provide donations.
Sorry, we don’t provide price lists or quotes. All plants and products we have available can be found on our website along with their prices and availability. Payment must be made at the time of purchase via a credit or debit card.
Our standard UK delivery charge is £5.99 per order, irrespective of the number of items on your order. Please note we don’t currently deliver outside of the UK.
Once you’ve received your order, please email customerservices@crocus.co.uk and request a VAT invoice. Please note we’re unable to provide a VAT invoice before your order has been shipped.
No, we don’t offer a bespoke border design service however we do have ready-made border collections available online.