Frequently Asked Questions (FAQs)


Here's a list of our frequently asked questions including deliveries, discounts, gift vouchers and more.

Please click here for the latest information on COVID-19.


DELIVERY

Do you deliver overseas?

  • Sorry, we don’t currently deliver outside of Great Britain. Click here to see further delivery information.

When will my order be delivered?

  • We’ve updated our processes so that we can deliver your order to you as quickly as possible. Please note: Your order might arrive in multiple deliveries depending on the item.

    Items shipped separately include bedding, bulbs, compost, florist, selected pots, seeds and items shipped directly from our trusted suppliers. All other items will be grouped and sent out to you within the longest lead time.

    Please refer to your order confirmation email for dispatch lead times.

Will someone call me before delivery?

  • Our drivers are unable to call you before delivery.

Can I choose a delivery time slot?

  • Sorry, we currently don’t offer a scheduled delivery service.

I’ve received part of my order, when will the rest of my items arrive?

  • We’ve updated our processes so that we can deliver your order to you as quickly as possible. Rest assured that we have the remainder of your order and will be sending this out to you within the longest lead time on your confirmation email.

    Items shipped separately include bedding, bulbs, compost, florist, selected pots, seeds and items shipped directly from our trusted suppliers.

    We will only charge you one delivery fee and we’ll keep you updated on the progress with a separate dispatch email so you’ll know what to expect when.


DISCOUNTS & OFFERS

How do I add a buy 2 get 1 offer to my basket?

  • Please select the option of 2+1 free which will automatically add the offer to your order. If you select the individual item multiple times, the discount won’t be applied.

    If you have any concerns please email us on customerservices@crocus.co.uk

Can I use multiple discount codes?

  • No, only one discount code can be applied per order.


GUIDES

Do you have a planting guide?


POOR QUALITY PLANTS OR PRODUCTS

What do I do if I’m not happy with the quality of my plant or item?

  • If you’re unhappy with the quality of any of the items you’ve received, please email your concerns to customerservices@crocus.co.uk along with supporting photos and we’ll get back to you.


GIFT VOUCHERS

Do you accept gift vouchers?

  • We accept Crocus gift vouchers only. You can purchase Crocus gift vouchers online or over the phone, which are emailed directly to the recipient of your choice on a chosen date.

Can I use more than one gift voucher per order?

  • We can only accept one Crocus gift voucher per order. If you have multiple gift vouchers please email customerservices@crocus.co.uk quoting your unique gift voucher numbers and we will be happy to merge them into one.


VIEWING PLANTS BEFORE PURCHASE

Can I visit your nursery and take a look at the plants before I order?

  • We’re a fully working nursery so due to health and safety concerns it isn’t possible to visit us.


CHARITY DONATIONS

Can I ask for a donation to a charity?

  • We receive hundreds of letters and emails with regards to supporting various charities and fundraising activities, making it very hard for us to decide which charities and organisations to support. Therefore, the Crocus directors feel the only way to be fair is to support our own chosen charity and are therefore unable to provide donations.


WHOLESALE CUSTOMERS

Can you provide price lists and/or quotes?

  • Sorry, we don’t provide price lists or quotes. All plants and products we have available can be found on our website along with their prices and availability. Payment must be made at the time of purchase via a credit or debit card.

    Our standard UK delivery charge is £5.99 per order, irrespective of the number of items on your order. Please note we don’t currently deliver outside of the UK.


INVOICES

Can I get a VAT invoice?

  • Once you’ve received your order, please email customerservices@crocus.co.uk and request a VAT invoice. Please note we’re unable to provide a VAT invoice before your order has been shipped.


BORDER DESIGN

Do you do design borders?