Customer Service

If you have any problems related to the Crocus website or your garden we're here to help.

Need help choosing a plant?

If you are in need of a little inspiration or want planting ideas for a particular situation, e-mail our resident garden design team on [email protected]

Ordering problems?

If you've having difficulty ordering or you want to check up how your order is doing, you can e-mail us at [email protected]. If it's about an existing order, make sure you mention the order number on the top right hand side of the confirmation we sent you because that makes it a whole lot easier for us to give you the full low-down.

Garden troubles?

If you're having any problems in your garden and cannot find the answers you need on our site, please e-mail our Plant Doctors at [email protected] and they will answer all your questions within 1 week.

General queries

If your problem doesn't fall into these categories, then contact us on our general query address on [email protected]. You can also call our customer services team on 01344 578 000 9am-5pm Monday to Friday.