Shopping.com

Customer reviews

95% of reviewers said that they would shop here again.

Unadulterated, Unexpurgated, Free from Censorship: your comments about us whether good, bad or ‘ok but not what I expected’.

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 29 May 2008

Easy to order Order arrived quickly and as usual in good condition, well packed

Overall Rating:

4

Customer service:

5

by Crocus Shopper, 29 May 2008

plesant supprise at quality of plant's

Overall Rating:

2

Customer service:

2

On-time delivery:

3

by Crocus Shopper, 27 May 2008

My order was delivered late and Crocus did not respond to emails querying the delivery. the order arrived in poor condition and crocus have not responded to an email querying this. Disappointing as the site provides an excellent range of plants.

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 27 May 2008

Good range of very good quality and well established plants. Arrive well packaged and in good condition

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 25 May 2008

All plants recieved in good condition and the fruit and veg was packed really carefully and stiil alive even though it was stored in the post office for 3 days until I could pick it up. The only quibble I had was that some of the vegetable plants were not tagged so will have to wait until they are bigger to know what they are. I am a regular shopper with Crocus and am really happy with the service they provide.

Overall Rating:

4

Customer service:

5

On-time delivery:

3

by Crocus Shopper, 24 May 2008

Excellent website, helpful customer service staff. Delivery not outstanding and a couple of the plants arrived slightly damaged but difficult items to transport. Would use again.

Overall Rating:

5

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 24 May 2008

i use them all the time and get first class service all the time its the best gardening supplier out there

Overall Rating:

5

On-time delivery:

3

by Crocus Shopper, 23 May 2008

Great selection of plants, and enjoyable website to use.

Overall Rating:

4

On-time delivery:

3

by Crocus Shopper, 22 May 2008

Think the website and follow-up emails are really good. Was dissapointed that order took 3 weeks to arrive when I was informed that it would be 2 weeks. The delay was not communicated to me.

Overall Rating:

4

Customer service:

5

On-time delivery:

3

by Crocus Shopper, 22 May 2008

Website services and products are excellent although my order did take longer than expected to arrive

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 22 May 2008

I've bought several items from them previously and the service has always been excellent as are their products.

Overall Rating:

4

On-time delivery:

5

by Crocus Shopper, 21 May 2008

efficient and satisfactory. have used bwefore and will use again as have found plants to be hardy and successful.

Overall Rating:

5

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 20 May 2008

I have been shopping from Crocus for the last year. Everything has been received in excellent condition, to the dates they advised and the packaging of the plants has been first class.

Overall Rating:

4

Customer service:

4

On-time delivery:

3

by Crocus Shopper, 19 May 2008

Very informative website and easy ordering process. Some problems with a couple of items being out of stock or delayed but these were dealt with well by staff, who I was in contact with by email and phone.

Overall Rating:

4

On-time delivery:

4

by Crocus Shopper, 18 May 2008

Website was superb - easy to see range of products, detailed descriptions and clear terms & conditions / payment information. Product took some time to be delivered, but a 2 week wait was clearly mentioned on the website. Plants arrived in good condition. Packaging badly damaged, but that down to courier rather than crocus. Only way that the experience could have been improved would be an email to tell me when the product had been dispatched. I had no idea when the plants would arrive, and a quick email to say they had been dispatched would have been useful.

Overall Rating:

3

Customer service:

4

On-time delivery:

3

by Crocus Shopper, 18 May 2008

Overall products of good quality however, there was no indication on tracking to say products dispatched,only that order was " completed ". The packing boxes had received a significant "bashing" with the top of one box pushed in and exposing all the plants inside.Several plants had been tapped on top of others and many of these had "collapsed" onto plants beneath them causing some damage to these plants. If I were Crocus I would be unhappy with the company handling the delivery of their products.

Overall Rating:

5

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 17 May 2008

Beautiful products and well packed for damage free plants

Overall Rating:

5

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 17 May 2008

They are a great company with a good website. Good customer service. A plant died within a year and they replaced it with no problems. I always buy my plants online with them

Overall Rating:

5

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 16 May 2008

ecellent web sight giving clear and precise information.

Overall Rating:

4

On-time delivery:

4

by Crocus Shopper, 15 May 2008

Language about availability was a little ambiguous, e.g. "available in 1 to 2 weeks" seems to mean available to Crocus in this timeframe, whilst I had expected to receive the order within this time; order tracking status was "stock allocated" for two weeks, but there was no explanation of what this meant. Plants arrived in good condition and well packaged. Enjoy using the website for information. Would purchase from them again.

Overall Rating:

5

Customer service:

5

On-time delivery:

4

by Crocus Shopper, 15 May 2008

i enjoyed the experience. i was concerned about the fruit bushes, as they were late, but easily found they had not been sent yet. i was afraid they were stuck on a van. i will continue to buy plants etc from crocus as it was a very positive experience all round.

Overall Rating:

5

On-time delivery:

4

by Crocus Shopper, 14 May 2008

excellent,clear and easy to follow website.

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 13 May 2008

I find the site really useful and often recommend it to my friends. The information about each plant is excellent and easy for even amateur gardener's like myself to understand. The search facility which allows you to filter the results for the physical conditions, type and even colour of plant you want is definitely the part of the site I use most.

Overall Rating:

2

Customer service:

1

On-time delivery:

2

by Crocus Shopper, 13 May 2008

Poor service in response to queries about order. Order promised at certain time but not even sent. No-one to deal with phone query. Finally e-mail produced results and apology voucher so will try again once.

Overall Rating:

4

On-time delivery:

4

by Crocus Shopper, 12 May 2008

Very good. The website is excellent and the quality of the plants when they arrived was of a very high standard.

Overall Rating:

5

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 12 May 2008

Had to wait a while until stock available but delivered in good time. Packaged well and left in garden as requested. They even kindly opened box so plants could have light until I got home ! Also increased order whilst awaiting delivery and dealt with quickly and without problems.

Overall Rating:

4

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 11 May 2008

First rate service and goods

Overall Rating:

4

Customer service:

4

On-time delivery:

4

by Crocus Shopper, 11 May 2008

Simple easy with good service and quality.

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 08 May 2008

I have now shopped several times with Crocus and have been delighted with the quality of the products and packaging, value for money and speed of service on every occasion. I have frequently recommended Crocus to friends and look forward to continuing to find exactly what I'm searching for - and more! - with this company in the future.

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 07 May 2008

Very good retailer and with excellent web site/information.

Overall Rating:

5

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 03 May 2008

I only now use Crocus as the service I receive an excellent service

Overall Rating:

5

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 03 May 2008

Very good service, I will recommend & use again

Overall Rating:

4

On-time delivery:

4

by Crocus Shopper, 01 May 2008

Plants well packed and in excellent condition.

Overall Rating:

5

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 30 April 2008

An excellent service. The website was very simple to follow. When I had a query it was dealt with on the telephone immediately, no waiting for the call to be answered, a well informed and most friendly assistant. I shall definitely use this service again. It was recommend to us by our daughter who works in IT and shops on line much more than we do. A pleasure to do business here!

Overall Rating:

4

On-time delivery:

4

by Crocus Shopper, 30 April 2008

I was very pleased with the service. The plants I ordered came just over the 2 weeks they said they would and they were packaged well with no damage.

Overall Rating:

5

Customer service:

5

On-time delivery:

4

by Crocus Shopper, 28 April 2008

Plants were received in excellent condition and very carefully packed. They were due to arrive by a Friday and, when they didn't, I emailed the company and was given assurance that they would arrive on the Monday. They were very polite and helpful and I would definitely use them again. Had they estimated 7-10 days, instead of within 7, I would have had no complaint whatever.

Overall Rating:

4

On-time delivery:

5

by Crocus Shopper, 26 April 2008

Always good, prompt service

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 26 April 2008

very good, no problems whatsoever

Overall Rating:

4

On-time delivery:

4

by Crocus Shopper, 26 April 2008

items can be found much cheaper at garden centres etc and you dont have to pay p&p which i felt was quite expensive. The product arrived as small shooting plants rather than the more established plant i was expecting, this was not what i had hoped for as i have no area in which to grow on such young plants until the cold weather had passed, i feel that if the site had described the plant how i would recieve it i would have saved my money and bought a more established plant from elsewhere.

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 26 April 2008

They always supply good quality plants.

Overall Rating:

4

On-time delivery:

4

by Crocus Shopper, 26 April 2008

Very good range of products, particularly plants, since there are choices that you do not always get in your run of mill Garden Centres. Also useful is the information given for the plants. An easy to navigate site.

Overall Rating:

5

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 25 April 2008

An excellent company. The plants always arrive well packaged and in proper pots.

Overall Rating:

4

Customer service:

4

On-time delivery:

3

by Crocus Shopper, 25 April 2008

The delivery was supposed to come within 1 week but did not. When I enquired I was told the plants were an unacceptable quality and there was therefore a delay. The plants which I received were absolutely fine. The packaging excellent. The delay was minor but I think an e-mail warning of the delay would have been helpful.

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 24 April 2008

very easy to use website, enjoyable experience with no stress

Overall Rating:

4

On-time delivery:

5

by Crocus Shopper, 24 April 2008

Crocus is a fantastic web site with great products. The service is great. The only minor thing that could be improved is greater clarity with the split charge option. A previous time, I was charged twice as the delivery was split but I thought I had asked for no split delivery.

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 23 April 2008

Very efficient and prompt delivery

Overall Rating:

5

by Crocus Shopper, 23 April 2008

Ordered twice in short period - have so far had one part - really pleased also had an email to say one plant being removed from order as they weren't pleased with the quality of plants which was lovely but could have given me the option of selecting an alternative (without extra p&p) as I would have taken this option -didn't fancy paying a third p&p for just one plant.

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 23 April 2008

All the plants I selected arrived in good condition and seem to be settling in well despite the cold weather! Thank you

Overall Rating:

5

On-time delivery:

1

by Crocus Shopper, 22 April 2008

I have shopped with Crocus over some time and am always delighted with the quality of the plants. I have no reservations regarding their service and have passed on their details to others who are equally delighted. Their web site is first class but does tempt you to purchase more than you need! Delivery is slow at the moment but it is spring. Delivery charges make shopping on line affordable, so thank you Crocus, you are A1 in my book and garden.

Overall Rating:

4

Customer service:

5

On-time delivery:

4

by Crocus Shopper, 22 April 2008

My order was slightly delayed but the day I emailed Crocus (from work) to chase it up was the day it arrived and was left with my neighbour. Email response was prompt and helpful and all worked out well.

Overall Rating:

4

On-time delivery:

5

by Crocus Shopper, 22 April 2008

very easy to find on line what i wanted,well laid out information all very helpfull and simple,not hard to understand

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 22 April 2008

Very clear web page, delivery on time and plants were exceptionally packaged. They were larger than anticipated which was such a pleasure and in excellent condition. This was my first purchase from crocus and I will certainly buy again.

Overall Rating:

5

Customer service:

4

On-time delivery:

4

by Crocus Shopper, 22 April 2008

Visually rich website, very good searching facilities, secure payment, good quality plants, plenty of design ideas for the gardeners and the packaging of the goods was excellent.I know it is a busy time before Chelsea flower show, but the order could have been delivered a bit faster.Overall sitisfaction is high and would recommend it to other customers.

Overall Rating:

4

On-time delivery:

5

by Crocus Shopper, 21 April 2008

The website was very easy to use - and the bouquet's of flowers looked nicer than on other websites....they were for a friend so I dont know what they were like in reality!

Overall Rating:

5

Customer service:

4

On-time delivery:

4

by Crocus Shopper, 21 April 2008

Very good the quality of the plants and information given to plant them was excellent - I've used crocus before but this order seemed slower then usual. I would be happy to use them again as they are one of the most reliable companies in terms of plant quality and delivery, I have found with the most detailed information about plants. Although I wish they would have more information on exposed windy sites as I like plenty of others live inland in an exposed area, but their site only discusses coastal wind. Thank you.

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 20 April 2008

All the plants received were healthy and packed well. Delivery times for different plants are very clear. Will certainly shop at Crocus again.

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 19 April 2008

Excellent and very reliable

Overall Rating:

4

Customer service:

4

On-time delivery:

4

by Crocus Shopper, 17 April 2008

Good products. Very efficient and very helpful

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 17 April 2008

Web page easy to access and find items. Always receive confirmation of order and order always delivered well within stated time and special instructions for delivery always printed and delivery service follows instructions. I would confirm that shopping online at Crocus has never beeen a problem and all products have been excellent.

Overall Rating:

5

Customer service:

4

On-time delivery:

4

by Crocus Shopper, 17 April 2008

Excellent service. They had all the plants I wanted (and I ended up buying several more) and all with excellent information available online to support all. Would definitely recommend them to others to use. Only (small) disappointment was that I had to contact them re delivery. Was told that delivery would be "within seven days" and it was actually delivered a couple of days outside of this time.

Overall Rating:

4

On-time delivery:

5

by Crocus Shopper, 17 April 2008

Always good

Overall Rating:

4

Customer service:

4

On-time delivery:

5

by Crocus Shopper, 16 April 2008

Excellent website, good information, prompt shipping, always arrives with delivery time expected.

Overall Rating:

4

Customer service:

4

On-time delivery:

5

by Crocus Shopper, 16 April 2008

Plants small than expecting I think they should explain that better, as I have spent alot of time and money repotting flowers as they were to small to plant outside yet.

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 15 April 2008

Regularly shop with Crocus - excellent products, value and customer service

Overall Rating:

4

On-time delivery:

1

by Crocus Shopper, 15 April 2008

it sems it is left to the customer to keep tracking order deliveries. would like updates on when all due

Overall Rating:

5

Customer service:

4

On-time delivery:

5

by Crocus Shopper, 14 April 2008

Pleasing and easy

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 12 April 2008

Painless!

Overall Rating:

4

Customer service:

2

On-time delivery:

4

by Crocus Shopper, 12 April 2008

Crocus is a good company and I have used them in the past and will use them again. However, I emailed regarding my order and did not receive a reply and when I rang also chasing the outstanding items the person I spoke with appeared unsure of what was happeneing.

Overall Rating:

4

On-time delivery:

5

by Crocus Shopper, 11 April 2008

Everything was exactly as promised.

Overall Rating:

5

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 11 April 2008

Top class service. Excellent,well established products. Thanks very much, will use you again.

Overall Rating:

4

On-time delivery:

4

by Crocus Shopper, 10 April 2008

One item still outstanding but I have been made aware of this in the delivery form. I have used crocus before and will use them again. Their quality of packaging to ensure delicate plants are transported safely is excellent.

Overall Rating:

5

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 09 April 2008

Fantastic service; goods are exceptional quality, very prompt delivery, website very informative.

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 09 April 2008

Very pleased with products and literature. Website ease of use could be improved by a return to the previous design.

Overall Rating:

5

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 09 April 2008

very profesional

Overall Rating:

4

On-time delivery:

5

by Crocus Shopper, 08 April 2008

GOOD

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 07 April 2008

Very strait forward, very good site easy to use.

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 06 April 2008

Excellent

Overall Rating:

4

Customer service:

3

On-time delivery:

1

by Crocus Shopper, 06 April 2008

I have had several orders fron crocus. My main issue is with the checkout. There is a gliche that somehow changes the quanties when ordering from the wishlist. I have contacted crocus about this

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 03 April 2008

Website easy to use goods arrived promptly. Delivery driver followed delivery instructions but didn't push card through the door to say goods had been left. This has happened on both occasions that i purchased cocoa shell from Crocus. however, that is my only gripe.

Overall Rating:

5

On-time delivery:

4

by Crocus Shopper, 03 April 2008

the quality of plants very good and i will see how they grow. i would order again

Overall Rating:

5

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 03 April 2008

no problems,efficient service

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 02 April 2008

All items I have purchased from this supplier have always been received by the requested date and in fact I know that one of the recipients has gone on to use the supplier herself.

Overall Rating:

4

Customer service:

4

On-time delivery:

4

by Crocus Shopper, 02 April 2008

Initially apprehensive about shopping online on an unknown site! However, though items are perhaps on theexpensive side, I will shop there again.

Overall Rating:

5

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 01 April 2008

very good website and efficient and timely delivery of goods ordered

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 01 April 2008

excellent as usual

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 01 April 2008

Always a pleasure to shop at Crocus.Good web-site, easy to use and excellent customer service.Plants are always beautiful and arrive on time and very wellpackaged.

Overall Rating:

5

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 30 March 2008

Impressive packaging and plants were in excellent health

Overall Rating:

5

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 29 March 2008

A despatch date for order tracking would be useful.

Overall Rating:

4

Customer service:

4

On-time delivery:

3

by Crocus Shopper, 28 March 2008

Plants arrived in very good condition, which is very important for me, and at the price I paid I am very happy with the quality and service.

Overall Rating:

3

Customer service:

3

On-time delivery:

3

by Crocus Shopper, 27 March 2008

My order was delivered to a lady in Cambridge and hers to me.We contacted each other via the wrong packing invoice and I contacted Crocus .I waited for 3 days for a reply as there was no one there at the weekend which is poor for a company of this size.However the problem was quickly sorted once they made contact although they could have apologised.

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 27 March 2008

Excellent!! Easy to order & delivery as stated. Site is easy & has great information.

Overall Rating:

5

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 27 March 2008

I have ordered from Crocus several times and have found the process straightforward. They have always delivered within the time given. Just one thing that would make the service even better would be an email to tell you when the goods have dispatched. For my last order I was told that it would be within 2 weeks, which it was, but it would be nice to narrow it down a little bit more, apart from that, brilliant!

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 26 March 2008

Always a great shopping experience at Crocus! Long may it continue.

Overall Rating:

5

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 25 March 2008

I have purchased plants from a variety of on-line shops and the plants received from crocus were by far superior. The packaging was excellent and the courier kept the boxes the right way up, not so with some courier companies transporting plants.

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 25 March 2008

Excellent speed and packaging ensured safety of contents without being excessive.

Overall Rating:

4

On-time delivery:

4

by Crocus Shopper, 24 March 2008

Good

Overall Rating:

5

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 23 March 2008

My first experience was far better than expected. I will certainly buy from Crocus again and will recommend them.

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 22 March 2008

Always excellent. I was a little disappointed that this time the plants took longer to arrive than the usual couple of days (!) as this was for mother's day. BUT they were delivered within the estimated delivery time of two weeks. (Exactly). I will definitely use Crocus again. My mum and mother in law have been really pleased with the plants they have received.

Overall Rating:

5

On-time delivery:

5

by Crocus Shopper, 18 March 2008

easy to use and efficient

Overall Rating:

5

Customer service:

5

On-time delivery:

5

by Crocus Shopper, 17 March 2008

Very good even though on the first order I receieved a worng item. I phoned crocus and explained they told me that they would send out the correct item immediatley and told me to keep the incorrect item for the error. Which was a very nice extra.How I was dealt regarding this issue has made me go back to Crocus to order more items and also recommend them to friends and family as you know even if it is not right it will be correct immediately.